I HAVE A TECHNICAL QUERY.
Please call us on +44 (0) 1271 815828 and we will resolve the problem. Our office opening hours are (UK) Mon - Fri 9am -5pm.
I AM HAVING TROUBLE VIEWING SOME PAGES ON THE SITE.
We have experienced some problems viewing certain pages on our site and this may happen when it is viewed on an older browser.
If you are having the same problem, it can be solved by upgrading your browser.
Upgrading your browser is free and ensures you are protected against older bugs and browsing problems. The links below will take you to the three most common browser sites to upgrade your version.
If you are still having problems after upgrading then call us on +44 (0) 1271 815828 for further assistance.
I AM HAVING TROUBLE USING THE SITE.
We are sorry that you have experienced problems using our web site. Please call us on +44 (0) 1271 815828 and we will either guide you through or take your order over the phone.
Our office opening hours are (UK) Monday to Friday 9 am - 5pm.
I AM HAVING TROUBLE LOGGING INTO MY ACCOUNT.
Difficulties logging into your account, despite using the correct user name and password, can be caused by your browser cache or cookies. Please clear your browser cache and delete any cookies for the domain, chillcheater.com, then try to log in again.
To view instructions on how to clear your browser cache, please see here.
To delete cookies, please see the following link that relates to your browser
If you are still having problems, please call us on +44 (0) 1271 815828 and we will either guide you through or take your order over the phone.
Our office opening hours are (UK) Monday to Friday 9 am - 5pm
SETTING UP YOUR ACCOUNT
HOW DO I SET UP AN ACCOUNT?
Setting up your account is easy, just follow these steps:
- When you have finished shopping click on your basket from the main navigation then "checkout"
- You will be asked if you are an existing or new customer, click "New customer"
- Please fill out your details including a password. Keep this safe. Click "register"
- You will then be prompted to fill out your contact and delivery details. Please do so and click "payment details" N.B. You can go back at any time and amend your details.
- Next we will need your payment details. Please fill this in then "review order".
- If you are happy with the details please "Confirm Order”
If you would rather we took your order over the telephone then please call +44 (0) 1271 815828 with your delivery and payment details to hand.
WHY SHOULD I SET UP AN ACCOUNT?
Advantages of setting up an account:
- Once you have an account with us, every time you order, the ordering process will be greatly speeded up
- You will receive special email offers that are unique to you, straight to your inbox.
- Early bird status. You will receive early notification of our special events, sales and great offers.
WHAT IS A PROMOTIONAL CODE?
Promotional codes enable customers, some trade show attendees and newsletter subscribers to qualify for a discount on selected items.
HOW DO I UPDATE MY PERSONAL INFORMATION?
When you log in you will get the option to change your details. Please ensure that your address matches the billing information for your card.
YOUR PERSONAL DATA
REED CHILLCHEATER PRIVACY POLICY
By providing your details to Reed Chillcheater®, you consent to us maintaining, recording, holding and using the information you give us at the time of ordering. This information is used:
- to process your orders
- to improve our service to you
All data is collected lawfully and maintained in accordance with the Data Protection Act 2018.
Your personal details will only be passed to other companies involved in the processing of your order. None of your personal details will be passed to any other third parties for any other reason. From time to time, we may send you details of products or promotions.
Please e-mail us at enquiries@chillcheater.com if you have any questions regarding our privacy policy.
